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up for an activity","\u002Fen\u002Ffaq\u002Fcannot-sign-up","en\u002F7.faq\u002F3.cannot-sign-up","i-lucide-circle-alert",{"title":282,"path":283,"stem":284,"icon":285},"Do I get money or tokens back if I cancel?","\u002Fen\u002Ffaq\u002Frefunds","en\u002F7.faq\u002F4.refunds","i-lucide-undo-2",{"title":287,"path":288,"stem":289,"icon":290},"What's the difference between a membership and a tokencard?","\u002Fen\u002Ffaq\u002Fmembership-or-tokencard","en\u002F7.faq\u002F5.membership-or-tokencard","i-lucide-scale",{"title":292,"path":293,"stem":294,"icon":295},"I'm not receiving e-mails from DoToo","\u002Fen\u002Ffaq\u002Fnot-receiving-emails","en\u002F7.faq\u002F6.not-receiving-emails","i-lucide-mail-question",{"id":297,"title":225,"body":298,"description":534,"extension":535,"links":536,"meta":537,"navigation":538,"path":226,"seo":539,"stem":227,"__hash__":540},"docs_en\u002Fen\u002F5.payments\u002F3.orders-and-invoices.md",{"type":299,"value":300,"toc":523},"minimark",[301,305,310,318,321,352,356,445,451,455,462,469,476,480,491,497,501,504,507,511,514,517],[302,303,304],"p",{},"Every payment or sign-up that has something attached produces an order: tickets, memberships, tokencards, products, and checkbook charges.",[306,307,309],"h2",{"id":308},"where-you-find-them","Where you find them",[302,311,312,313,317],{},"Go to ",[314,315,316],"strong",{},"Orders"," in the menu. As staff you see all orders of your business; as a participant you only see your own.",[302,319,320],{},"A member's orders are also grouped together on their profile.",[302,322,323,324,327,328,331,332,331,335,331,338,331,341,331,344,347,348,351],{},"Above the list you can search and filter on ",[314,325,326],{},"Status"," and on order type, such as ",[314,329,330],{},"Dotoo",", ",[314,333,334],{},"Membership",[314,336,337],{},"Product",[314,339,340],{},"Tickets",[314,342,343],{},"Token purchase",[314,345,346],{},"Checkbook charge",", or ",[314,349,350],{},"Checkbook topup",".",[306,353,355],{"id":354},"statuses","Statuses",[357,358,359,371],"table",{},[360,361,362],"thead",{},[363,364,365,368],"tr",{},[366,367,326],"th",{},[366,369,370],{},"Meaning",[372,373,374,385,395,405,415,425,435],"tbody",{},[363,375,376,382],{},[377,378,379],"td",{},[314,380,381],{},"Awaiting payment",[377,383,384],{},"The payment has not come in yet",[363,386,387,392],{},[377,388,389],{},[314,390,391],{},"Awaiting dotoo",[377,393,394],{},"The charge happens shortly before the activity, with tokens or a membership",[363,396,397,402],{},[377,398,399],{},[314,400,401],{},"Payment processing",[377,403,404],{},"Stripe is working on it. That can take a few minutes, sometimes longer",[363,406,407,412],{},[377,408,409],{},[314,410,411],{},"Payment failed",[377,413,414],{},"The payment did not succeed and can be tried again",[363,416,417,422],{},[377,418,419],{},[314,420,421],{},"Completed",[377,423,424],{},"Finished and paid",[363,426,427,432],{},[377,428,429],{},[314,430,431],{},"Canceled",[377,433,434],{},"Voided, for example because the attendance was withdrawn",[363,436,437,442],{},[377,438,439],{},[314,440,441],{},"Archived",[377,443,444],{},"Removed from the overviews",[302,446,447,448,450],{},"When you open an order, DoToo explains at the top in a message what the status means and what still needs to happen. For ",[314,449,391],{}," it even says when the charge will happen.",[306,452,454],{"id":453},"mark-an-order-as-paid","Mark an order as paid",[302,456,457,458,461],{},"If someone pays on site, open the order and choose ",[314,459,460],{},"Mark as paid"," in the message at the top. You confirm that one more time. The participant then sees the order as completed.",[302,463,464,465,468],{},"On a failed payment, they can try again with the ",[314,466,467],{},"Checkout"," button on that same order.",[470,471,472,473,475],"note",{},"The button only appears on an order that is ",[314,474,381],{},", and only if you are allowed to update orders.",[306,477,479],{"id":478},"invoices","Invoices",[302,481,482,483,486,487,490],{},"On a completed order there are two buttons at the bottom: ",[314,484,485],{},"View invoice"," opens the invoice in the app, ",[314,488,489],{},"Download invoice"," fetches it as a file. On the invoice page itself you can also print it. Participants can do this on their own orders too.",[302,492,493,494,351],{},"The business details on the invoice come from ",[314,495,496],{},"Settings → General",[306,498,500],{"id":499},"refunds","Refunds",[302,502,503],{},"If a participant cancels in time, meaning before the transaction deadline, their tokens automatically return to their balance and the outstanding order is canceled. You do not have to do anything for that.",[302,505,506],{},"Refunding an online payment does not go through DoToo. You arrange that yourself with the participant, according to your own cancellation terms.",[306,508,510],{"id":509},"digital-downloads","Digital downloads",[302,512,513],{},"If there are digital products in a completed order, the files are on the order. The buyer also sees them on the thank-you page right after checkout.",[306,515,230],{"id":516},"unpaid-orders",[302,518,519,520,351],{},"Orders that stay stuck have their own handling. See ",[521,522,230],"a",{"href":231},{"title":524,"searchDepth":525,"depth":525,"links":526},"",2,[527,528,529,530,531,532,533],{"id":308,"depth":525,"text":309},{"id":354,"depth":525,"text":355},{"id":453,"depth":525,"text":454},{"id":478,"depth":525,"text":479},{"id":499,"depth":525,"text":500},{"id":509,"depth":525,"text":510},{"id":516,"depth":525,"text":230},"Find orders, understand statuses, and view invoices.","md",null,{},{"icon":228},{"title":225,"description":534},"yT5ms0KJscFTABOIC8lTe3pcBIyw5Ei4EwPQmhZ5U08",[542,544],{"title":220,"path":221,"stem":222,"description":543,"icon":223,"children":-1},"Turn on online payments and choose which payment methods you use.",{"title":230,"path":231,"stem":232,"description":545,"icon":233,"children":-1},"The transaction deadline, automatic charging, and reminders.",1793029191490]