[{"data":1,"prerenderedAt":409},["ShallowReactive",2],{"navigation_docs_en":3,"-en-payments-unpaid-orders":296,"-en-payments-unpaid-orders-surround":404},[4,45,99,153,211,234,262],{"title":5,"icon":6,"path":7,"stem":8,"children":9,"page":44},"Getting started","i-lucide-rocket","\u002Fen\u002Fgetting-started","en\u002F1.getting-started",[10,14,19,24,29,34,39],{"title":11,"path":12,"stem":13,"icon":6},"Overview","\u002Fen\u002Fgetting-started\u002Foverview","en\u002F1.getting-started\u002F1.overview",{"title":15,"path":16,"stem":17,"icon":18},"What is DoToo?","\u002Fen\u002Fgetting-started\u002Fwhat-is-dotoo","en\u002F1.getting-started\u002F2.what-is-dotoo","i-lucide-help-circle",{"title":20,"path":21,"stem":22,"icon":23},"Roles in DoToo","\u002Fen\u002Fgetting-started\u002Froles","en\u002F1.getting-started\u002F3.roles","i-lucide-users",{"title":25,"path":26,"stem":27,"icon":28},"Create an account and log in","\u002Fen\u002Fgetting-started\u002Fcreate-account-and-sign-in","en\u002F1.getting-started\u002F4.create-account-and-sign-in","i-lucide-user-plus",{"title":30,"path":31,"stem":32,"icon":33},"Select a business and your dashboard","\u002Fen\u002Fgetting-started\u002Fchoose-a-business-and-dashboard","en\u002F1.getting-started\u002F5.choose-a-business-and-dashboard","i-lucide-layout-dashboard",{"title":35,"path":36,"stem":37,"icon":38},"My profile","\u002Fen\u002Fgetting-started\u002Fmy-profile","en\u002F1.getting-started\u002F6.my-profile","i-lucide-user-cog",{"title":40,"path":41,"stem":42,"icon":43},"Media","\u002Fen\u002Fgetting-started\u002Fmedia","en\u002F1.getting-started\u002F7.media","i-lucide-image",false,{"title":46,"icon":47,"path":48,"stem":49,"children":50,"page":44},"For participants","i-lucide-user","\u002Fen\u002Fparticipants","en\u002F2.participants",[51,54,59,64,69,74,79,84,89,94],{"title":11,"path":52,"stem":53,"icon":47},"\u002Fen\u002Fparticipants\u002Foverview","en\u002F2.participants\u002F01.overview",{"title":55,"path":56,"stem":57,"icon":58},"Find a business and browse the calendar","\u002Fen\u002Fparticipants\u002Ffind-a-business-and-calendar","en\u002F2.participants\u002F02.find-a-business-and-calendar","i-lucide-calendar-search",{"title":60,"path":61,"stem":62,"icon":63},"Become a member of an organization","\u002Fen\u002Fparticipants\u002Fjoin-a-business","en\u002F2.participants\u002F03.join-a-business","i-lucide-user-check",{"title":65,"path":66,"stem":67,"icon":68},"Book a dotoo","\u002Fen\u002Fparticipants\u002Fbook-a-dotoo","en\u002F2.participants\u002F04.book-a-dotoo","i-lucide-ticket",{"title":70,"path":71,"stem":72,"icon":73},"On the waiting list","\u002Fen\u002Fparticipants\u002Fwaiting-list","en\u002F2.participants\u002F05.waiting-list","i-lucide-clock",{"title":75,"path":76,"stem":77,"icon":78},"Pay","\u002Fen\u002Fparticipants\u002Fpay","en\u002F2.participants\u002F06.pay","i-lucide-credit-card",{"title":80,"path":81,"stem":82,"icon":83},"My dotoos and orders","\u002Fen\u002Fparticipants\u002Fmy-dotoos-and-orders","en\u002F2.participants\u002F07.my-dotoos-and-orders","i-lucide-list-checks",{"title":85,"path":86,"stem":87,"icon":88},"Memberships and tokencards","\u002Fen\u002Fparticipants\u002Fmemberships-and-tokencards","en\u002F2.participants\u002F08.memberships-and-tokencards","i-lucide-wallet",{"title":90,"path":91,"stem":92,"icon":93},"Groups","\u002Fen\u002Fparticipants\u002Fgroups","en\u002F2.participants\u002F09.groups","i-lucide-users-round",{"title":95,"path":96,"stem":97,"icon":98},"My scores","\u002Fen\u002Fparticipants\u002Fmy-scores","en\u002F2.participants\u002F10.my-scores","i-lucide-dumbbell",{"title":100,"icon":101,"path":102,"stem":103,"children":104,"page":44},"For organizations","i-lucide-building-2","\u002Fen\u002Forganizations","en\u002F3.organizations",[105,108,113,118,123,128,133,138,143,148],{"title":11,"path":106,"stem":107,"icon":101},"\u002Fen\u002Forganizations\u002Foverview","en\u002F3.organizations\u002F01.overview",{"title":109,"path":110,"stem":111,"icon":112},"Share your public pages","\u002Fen\u002Forganizations\u002Fshare-public-pages","en\u002F3.organizations\u002F02.share-public-pages","i-lucide-share-2",{"title":114,"path":115,"stem":116,"icon":117},"Create and manage dotoos","\u002Fen\u002Forganizations\u002Fcreate-dotoos","en\u002F3.organizations\u002F03.create-dotoos","i-lucide-calendar-plus",{"title":119,"path":120,"stem":121,"icon":122},"Tickets and capacity","\u002Fen\u002Forganizations\u002Fticket-types-and-capacity","en\u002F3.organizations\u002F04.ticket-types-and-capacity","i-lucide-tickets",{"title":124,"path":125,"stem":126,"icon":127},"Templates","\u002Fen\u002Forganizations\u002Ftemplates","en\u002F3.organizations\u002F05.templates","i-lucide-copy",{"title":129,"path":130,"stem":131,"icon":132},"Guides","\u002Fen\u002Forganizations\u002Fguides","en\u002F3.organizations\u002F06.guides","i-lucide-user-star",{"title":134,"path":135,"stem":136,"icon":137},"Tickets and attendance","\u002Fen\u002Forganizations\u002Ftickets-and-attendance","en\u002F3.organizations\u002F07.tickets-and-attendance","i-lucide-clipboard-check",{"title":139,"path":140,"stem":141,"icon":142},"Manage members","\u002Fen\u002Forganizations\u002Fmanage-members","en\u002F3.organizations\u002F08.manage-members","i-lucide-contact",{"title":144,"path":145,"stem":146,"icon":147},"Staff and permissions","\u002Fen\u002Forganizations\u002Fstaff-and-permissions","en\u002F3.organizations\u002F09.staff-and-permissions","i-lucide-shield-check",{"title":149,"path":150,"stem":151,"icon":152},"Your business settings","\u002Fen\u002Forganizations\u002Fsettings-overview","en\u002F3.organizations\u002F10.settings-overview","i-lucide-settings",{"title":154,"icon":155,"path":156,"stem":157,"children":158,"page":44},"Modules","i-lucide-blocks","\u002Fen\u002Fmodules","en\u002F4.modules",[159,162,167,172,177,182,187,192,197,202,207],{"title":11,"path":160,"stem":161,"icon":155},"\u002Fen\u002Fmodules\u002Foverview","en\u002F4.modules\u002F01.overview",{"title":163,"path":164,"stem":165,"icon":166},"Turn modules on and off","\u002Fen\u002Fmodules\u002Fturn-modules-on-and-off","en\u002F4.modules\u002F02.turn-modules-on-and-off","i-lucide-toggle-right",{"title":168,"path":169,"stem":170,"icon":171},"Groups and schedule planning","\u002Fen\u002Fmodules\u002Fgroups-and-scheduling","en\u002F4.modules\u002F03.groups-and-scheduling","i-lucide-repeat",{"title":173,"path":174,"stem":175,"icon":176},"Memberships","\u002Fen\u002Fmodules\u002Fmemberships","en\u002F4.modules\u002F04.memberships","i-lucide-badge-check",{"title":178,"path":179,"stem":180,"icon":181},"Tokencards and tokens","\u002Fen\u002Fmodules\u002Ftokencards-and-tokens","en\u002F4.modules\u002F05.tokencards-and-tokens","i-lucide-coins",{"title":183,"path":184,"stem":185,"icon":186},"Products","\u002Fen\u002Fmodules\u002Fproducts","en\u002F4.modules\u002F06.products","i-lucide-package",{"title":188,"path":189,"stem":190,"icon":191},"Checkbook","\u002Fen\u002Fmodules\u002Fcheckbook","en\u002F4.modules\u002F07.checkbook","i-lucide-book-open",{"title":193,"path":194,"stem":195,"icon":196},"Newsletters","\u002Fen\u002Fmodules\u002Fnewsletters","en\u002F4.modules\u002F08.newsletters","i-lucide-mail",{"title":198,"path":199,"stem":200,"icon":201},"QR codes and scanning","\u002Fen\u002Fmodules\u002Fqr-scan","en\u002F4.modules\u002F09.qr-scan","i-lucide-qr-code",{"title":203,"path":204,"stem":205,"icon":206},"Wall of fame","\u002Fen\u002Fmodules\u002Fwall-of-fame","en\u002F4.modules\u002F10.wall-of-fame","i-lucide-trophy",{"title":208,"path":209,"stem":210,"icon":83},"Manage the wall of fame","\u002Fen\u002Fmodules\u002Fmanage-the-wall-of-fame","en\u002F4.modules\u002F11.manage-the-wall-of-fame",{"title":212,"icon":78,"path":213,"stem":214,"children":215,"page":44},"Payments","\u002Fen\u002Fpayments","en\u002F5.payments",[216,219,224,229],{"title":11,"path":217,"stem":218,"icon":78},"\u002Fen\u002Fpayments\u002Foverview","en\u002F5.payments\u002F1.overview",{"title":220,"path":221,"stem":222,"icon":223},"Stripe and payment options","\u002Fen\u002Fpayments\u002Fstripe-and-payment-options","en\u002F5.payments\u002F2.stripe-and-payment-options","i-lucide-banknote",{"title":225,"path":226,"stem":227,"icon":228},"Orders and invoices","\u002Fen\u002Fpayments\u002Forders-and-invoices","en\u002F5.payments\u002F3.orders-and-invoices","i-lucide-receipt",{"title":230,"path":231,"stem":232,"icon":233},"Unpaid orders","\u002Fen\u002Fpayments\u002Funpaid-orders","en\u002F5.payments\u002F4.unpaid-orders","i-lucide-hourglass",{"title":235,"icon":236,"path":237,"stem":238,"children":239,"page":44},"Communication","i-lucide-message-circle","\u002Fen\u002Fcommunication","en\u002F6.communication",[240,243,247,252,257],{"title":11,"path":241,"stem":242,"icon":236},"\u002Fen\u002Fcommunication\u002Foverview","en\u002F6.communication\u002F1.overview",{"title":244,"path":245,"stem":246,"icon":236},"Chat","\u002Fen\u002Fcommunication\u002Fchat","en\u002F6.communication\u002F2.chat",{"title":248,"path":249,"stem":250,"icon":251},"Support and help center","\u002Fen\u002Fcommunication\u002Fsupport-hub","en\u002F6.communication\u002F3.support-hub","i-lucide-life-buoy",{"title":253,"path":254,"stem":255,"icon":256},"Notifications","\u002Fen\u002Fcommunication\u002Fnotifications","en\u002F6.communication\u002F4.notifications","i-lucide-bell",{"title":258,"path":259,"stem":260,"icon":261},"Search","\u002Fen\u002Fcommunication\u002Fsearch","en\u002F6.communication\u002F5.search","i-lucide-search",{"title":263,"icon":264,"path":265,"stem":266,"children":267,"page":44},"Frequently asked questions","i-lucide-circle-help","\u002Fen\u002Ffaq","en\u002F7.faq",[268,271,276,281,286,291],{"title":11,"path":269,"stem":270,"icon":264},"\u002Fen\u002Ffaq\u002Foverview","en\u002F7.faq\u002F1.overview",{"title":272,"path":273,"stem":274,"icon":275},"Can I put DoToo on my phone?","\u002Fen\u002Ffaq\u002Fdotoo-on-your-phone","en\u002F7.faq\u002F2.dotoo-on-your-phone","i-lucide-smartphone",{"title":277,"path":278,"stem":279,"icon":280},"I can't sign up for an activity","\u002Fen\u002Ffaq\u002Fcannot-sign-up","en\u002F7.faq\u002F3.cannot-sign-up","i-lucide-circle-alert",{"title":282,"path":283,"stem":284,"icon":285},"Do I get money or tokens back if I cancel?","\u002Fen\u002Ffaq\u002Frefunds","en\u002F7.faq\u002F4.refunds","i-lucide-undo-2",{"title":287,"path":288,"stem":289,"icon":290},"What's the difference between a membership and a tokencard?","\u002Fen\u002Ffaq\u002Fmembership-or-tokencard","en\u002F7.faq\u002F5.membership-or-tokencard","i-lucide-scale",{"title":292,"path":293,"stem":294,"icon":295},"I'm not receiving e-mails from DoToo","\u002Fen\u002Ffaq\u002Fnot-receiving-emails","en\u002F7.faq\u002F6.not-receiving-emails","i-lucide-mail-question",{"id":297,"title":230,"body":298,"description":397,"extension":398,"links":399,"meta":400,"navigation":401,"path":231,"seo":402,"stem":232,"__hash__":403},"docs_en\u002Fen\u002F5.payments\u002F4.unpaid-orders.md",{"type":299,"value":300,"toc":389},"minimark",[301,310,315,318,333,337,340,359,363,366,370,377],[302,303,304,305,309],"p",{},"If someone signs up with tokens or a membership, nothing is charged right away. The order stays on ",[306,307,308],"strong",{},"Awaiting dotoo"," until shortly before the activity.",[311,312,314],"h2",{"id":313},"the-transaction-deadline","The transaction deadline",[302,316,317],{},"The deadline decides how many hours before the start the payment is charged. Until that moment a participant can cancel for free.",[302,319,320,321,324,325,328,329,332],{},"You set the default at ",[306,322,323],{},"Settings → Orders & Tokens",", as ",[306,326,327],{},"Awaiting dotoo orders deadline (hours)",". New dotoos and templates take over that value; per activity you can deviate from it with the ",[306,330,331],{},"Transaction deadline",".",[311,334,336],{"id":335},"what-happens-at-the-deadline","What happens at the deadline",[302,338,339],{},"Every quarter hour, DoToo goes through the orders whose deadline has passed and handles them like this:",[341,342,343,347,350,353],"ol",{},[344,345,346],"li",{},"If the participant has canceled in the meantime, the order is canceled.",[344,348,349],{},"If they have a valid membership that belongs to the ticket, the order is settled with that.",[344,351,352],{},"Otherwise the tokens are charged from their balance.",[344,354,355,356,332],{},"If that fails, for example because of too little balance, the order moves to ",[306,357,358],{},"Awaiting payment",[311,360,362],{"id":361},"reminders","Reminders",[302,364,365],{},"Participants with an unpaid payment automatically get a reminder e-mail about it, once a day in the evening.",[311,367,369],{"id":368},"handle-unpaid-payments-yourself","Handle unpaid payments yourself",[302,371,372,373,376],{},"Filter in ",[306,374,375],{},"Orders"," on the status and contact the participant, or mark the order as paid when they pay on site.",[378,379,380,381,384,385,388],"note",{},"Want to keep people from signing up without balance? Then turn off ",[306,382,383],{},"Allow token credit signup"," at ",[306,386,387],{},"Settings → Dotoos & Calendar",". Signing up is then only possible with enough tokens.",{"title":390,"searchDepth":391,"depth":391,"links":392},"",2,[393,394,395,396],{"id":313,"depth":391,"text":314},{"id":335,"depth":391,"text":336},{"id":361,"depth":391,"text":362},{"id":368,"depth":391,"text":369},"The transaction deadline, automatic charging, and reminders.","md",null,{},{"icon":233},{"title":230,"description":397},"rQ-GnGJxoT0R7PbZ2Ns7VqX6nyEpQ-LR65QxfPtIBgA",[405,407],{"title":225,"path":226,"stem":227,"description":406,"icon":228,"children":-1},"Find orders, understand statuses, and view invoices.",{"title":11,"path":241,"stem":242,"description":408,"icon":236,"children":-1},"Chat, notifications, search, and asking DoToo for help.",1793029191523]