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zetten?","\u002Fnl\u002Ffaq\u002Fdotoo-op-je-telefoon","nl\u002F7.faq\u002F2.dotoo-op-je-telefoon","i-lucide-smartphone",{"title":263,"path":264,"stem":265,"icon":266},"Ik kan me niet aanmelden voor een activiteit","\u002Fnl\u002Ffaq\u002Faanmelden-lukt-niet","nl\u002F7.faq\u002F3.aanmelden-lukt-niet","i-lucide-circle-alert",{"title":268,"path":269,"stem":270,"icon":271},"Krijg ik geld of tokens terug als ik me afmeld?","\u002Fnl\u002Ffaq\u002Fterugbetalingen","nl\u002F7.faq\u002F4.terugbetalingen","i-lucide-undo-2",{"title":273,"path":274,"stem":275,"icon":276},"Wat is het verschil tussen een lidmaatschap en een strippenkaart?","\u002Fnl\u002Ffaq\u002Flidmaatschap-of-strippenkaart","nl\u002F7.faq\u002F5.lidmaatschap-of-strippenkaart","i-lucide-scale",{"title":278,"path":279,"stem":280,"icon":281},"Ik ontvang geen e-mails van DoToo","\u002Fnl\u002Ffaq\u002Fgeen-e-mails-ontvangen","nl\u002F7.faq\u002F6.geen-e-mails-ontvangen","i-lucide-mail-question",{"id":283,"title":211,"body":284,"description":517,"extension":518,"links":519,"meta":520,"navigation":521,"path":212,"seo":522,"stem":213,"__hash__":523},"docs_nl\u002Fnl\u002F5.betalingen\u002F3.bestellingen-en-facturen.md",{"type":285,"value":286,"toc":506},"minimark",[287,291,296,304,307,338,342,431,437,441,448,451,458,462,473,479,483,486,489,493,496,500],[288,289,290],"p",{},"Elke betaling of aanmelding waar iets bij hoort, levert een bestelling op: tickets, lidmaatschappen, strippenkaarten, producten en kasboekafschrijvingen.",[292,293,295],"h2",{"id":294},"waar-je-ze-vindt","Waar je ze vindt",[288,297,298,299,303],{},"Ga naar ",[300,301,302],"strong",{},"Bestellingen"," in het menu. Als medewerker zie je alle bestellingen van je bedrijf, als deelnemer alleen je eigen.",[288,305,306],{},"Op het profiel van een lid staan zijn bestellingen ook bij elkaar.",[288,308,309,310,313,314,317,318,317,321,317,324,317,327,317,330,333,334,337],{},"Boven de lijst kun je zoeken en filteren op ",[300,311,312],{},"Status"," en op soort bestelling, zoals ",[300,315,316],{},"Dotoo",", ",[300,319,320],{},"Lidmaatschap",[300,322,323],{},"Product",[300,325,326],{},"Tickets",[300,328,329],{},"Token aankoop",[300,331,332],{},"Kasboek uitgave"," of ",[300,335,336],{},"Kasboek topup",".",[292,339,341],{"id":340},"statussen","Statussen",[343,344,345,357],"table",{},[346,347,348],"thead",{},[349,350,351,354],"tr",{},[352,353,312],"th",{},[352,355,356],{},"Betekenis",[358,359,360,371,381,391,401,411,421],"tbody",{},[349,361,362,368],{},[363,364,365],"td",{},[300,366,367],{},"Wachten op betaling",[363,369,370],{},"De betaling is nog niet binnen",[349,372,373,378],{},[363,374,375],{},[300,376,377],{},"Wachten op dotoo",[363,379,380],{},"Er wordt pas kort voor de activiteit afgeschreven, met tokens of lidmaatschap",[349,382,383,388],{},[363,384,385],{},[300,386,387],{},"Betaling verwerken",[363,389,390],{},"Stripe is ermee bezig. Dat kan een paar minuten duren, soms langer",[349,392,393,398],{},[363,394,395],{},[300,396,397],{},"Betaling mislukt",[363,399,400],{},"De betaling is niet gelukt en kan opnieuw geprobeerd worden",[349,402,403,408],{},[363,404,405],{},[300,406,407],{},"Voltooid",[363,409,410],{},"Afgerond en betaald",[349,412,413,418],{},[363,414,415],{},[300,416,417],{},"Geannuleerd",[363,419,420],{},"Vervallen, bijvoorbeeld omdat de deelname is ingetrokken",[349,422,423,428],{},[363,424,425],{},[300,426,427],{},"Gearchiveerd",[363,429,430],{},"Uit de overzichten gehaald",[288,432,433,434,436],{},"Open je een bestelling, dan legt DoToo bovenaan in een melding uit wat de status betekent en wat er nog moet gebeuren. Bij ",[300,435,377],{}," staat er zelfs bij op welk moment er wordt afgeschreven.",[292,438,440],{"id":439},"een-bestelling-op-betaald-zetten","Een bestelling op betaald zetten",[288,442,443,444,447],{},"Rekent iemand op locatie af, open dan de bestelling en kies ",[300,445,446],{},"Markeer als betaald"," in de melding bovenaan. Je bevestigt dat nog één keer. De deelnemer ziet de bestelling daarna als afgerond.",[288,449,450],{},"Bij een mislukte betaling kan de klant het opnieuw proberen met de afrekenknop op diezelfde bestelling.",[452,453,454,455,457],"note",{},"De knop verschijnt alleen bij een bestelling die op ",[300,456,367],{}," staat, en alleen als je bestellingen mag bijwerken.",[292,459,461],{"id":460},"facturen","Facturen",[288,463,464,465,468,469,472],{},"Bij een voltooide bestelling staan onderaan twee knoppen: ",[300,466,467],{},"Bekijk factuur"," opent de factuur in de app, ",[300,470,471],{},"Download factuur"," haalt hem op als bestand. Op de factuurpagina zelf kun je hem ook printen. Deelnemers kunnen dit bij hun eigen bestellingen ook.",[288,474,475,476,337],{},"De bedrijfsgegevens op de factuur komen uit ",[300,477,478],{},"Instellingen → Algemeen",[292,480,482],{"id":481},"terugbetalingen","Terugbetalingen",[288,484,485],{},"Meldt een deelnemer zich op tijd af, dus vóór de transactiedeadline, dan komen zijn tokens automatisch terug op zijn saldo en vervalt de openstaande bestelling. Daar hoef je niets voor te doen.",[288,487,488],{},"Een online betaling terugstorten gaat niet via DoToo. Dat regel je zelf met de deelnemer, volgens je eigen annuleringsvoorwaarden.",[292,490,492],{"id":491},"digitale-downloads","Digitale downloads",[288,494,495],{},"Zitten er digitale producten in een afgeronde bestelling, dan staan de bestanden bij de bestelling. De koper ziet ze ook op de bedanktpagina direct na het afrekenen.",[292,497,499],{"id":498},"openstaande-bestellingen","Openstaande bestellingen",[288,501,502,503,337],{},"Bestellingen die blijven hangen, hebben hun eigen afhandeling. Zie ",[504,505,216],"a",{"href":217},{"title":507,"searchDepth":508,"depth":508,"links":509},"",2,[510,511,512,513,514,515,516],{"id":294,"depth":508,"text":295},{"id":340,"depth":508,"text":341},{"id":439,"depth":508,"text":440},{"id":460,"depth":508,"text":461},{"id":481,"depth":508,"text":482},{"id":491,"depth":508,"text":492},{"id":498,"depth":508,"text":499},"Bestellingen terugvinden, statussen begrijpen en facturen bekijken.","md",null,{},{"icon":214},{"title":211,"description":517},"AuSjunzfqduluav1df4KPnp5E1MZgfvTXVWiWYaAyvY",[525,527],{"title":206,"path":207,"stem":208,"description":526,"icon":209,"children":-1},"Online betalen inschakelen en kiezen welke betaalmanieren je gebruikt.",{"title":216,"path":217,"stem":218,"description":528,"icon":219,"children":-1},"De transactiedeadline, automatische afschrijving en herinneringen.",1789586208217]