Support and help center
Under Support in the menu you find everything that has to do with DoToo itself, separate from the chat with your own organization.
The page consists of two cards: the newsletters DoToo sends to organizations, and your support conversations. With View all you open the full list, with the plus icon you start something new.
Ask DoToo a question
- Go to Support.
- Click the plus icon next to your support conversations. You land on New message.
- Under Conversation type it says DoToo support, with the message You are contacting DoToo.
- Type your question in Message and choose Send.
Your conversation with DoToo stays there; replies come in in the same conversation. Next to Support in the menu you see how many unread messages there are.
Difference from regular chat
Chat is for contact within your own organization: colleagues, members, attendees, and groups.
Support is for contact with the DoToo team. For example:
- turning a module on or off
- connecting Stripe or changing your keys
- extra questions when signing up, or having tags set
- reporting an outage or error
Messages from DoToo
DoToo sometimes sends newsletters with announcements and changes to organizations. You can reread those under Support, even if you do not use the newsletter module yourself.
This help center
The explanations you are reading now live at docs.dotoo.app. If these pages do not get you there, use the support page in the app.