I'm not receiving e-mails from DoToo
Check your spam first
By far most missed e-mails from DoToo sit in the spam or junk folder. Mark the message as not spam and add the sender to your contacts, then later e-mails will arrive normally.
Check your e-mail address
Go to My profile and see whether the e-mail address is correct. A typo when creating your account is a common cause.
You cannot change your e-mail address yourself. If there is a mistake in it, ask through Support whether DoToo can change it for you.
Not confirmed yet
If you just created an account, you first have to click the verification link. Until that is done, you cannot log in. See Create an account and log in.
If you sign up for an activity as a guest, your sign-up is only final after you have clicked the link in that e-mail. The link is valid for 24 hours.
Which e-mails you can expect
- a confirmation when you have signed up for an activity
- a link to complete your order, when you check out as a guest with an e-mail address that is already known to DoToo
- a reminder beforehand, if the organization has set one
- a message when a spot opens up on a waiting list you are on
- a reminder for an unpaid payment
- newsletters from your organization
If the organization does not set a reminder, you do not get one. That is not an outage.
Chat messages
Chats have their own rules: for direct messages and messages from your organization you do get an e-mail by default, for dotoo chats and group chats you do not. See Chat.
Still nothing coming in?
Get in touch through Support, and the DoToo team will look into it with you.